Advisory

Our Advisory practice provides clients with bespoke insights and recommendations shaped by the knowledge of our data and the market.

Our focus is to help clients build service and brand value propositions, design people-centric, branded customer experiences and create marketing and communications strategies to facilitate their implementation. 

Benchmarking research is at the heart of our business and this is the empirical basis of our advice to clients. As we work with many clients using comparable, like-for-like data, we understand which actions improve performance.

We work closely with senior leadership teams and design and facilitate proprietary interactive workshops, both face-to-face and online. Our method creates a deep understanding of a client’s context and challenges and drives team alignment around an agreed new strategy or proposition.

"We are credible and valued advisers because we understand the market, the people and what makes these businesses tick."

The clients we advise see measurable improvement through tracking performance over time. So, not only do clients have the insights they need to make better decisions, they also have the evidence of the impact of those decisions.

 

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