The Gracechurch Service Quality Marque (SQM)

The Service Quality Marque is awarded annually to businesses who are proven to deliver consistently above-average service quality over a period of time. It is derived from independent robust evidence (for example, London Claims is based on over 20,000 data points).


  • Sets external published standards of service excellence.
  • Encourages wider market understanding of quality service.
  • Raises the performance bar for insurers to strive for.
  • Enhances clients’ ability to win and attract new business through independently evidencing quality service.
  • Enables recipients to communicate their positive performance to internal stakeholders.

We currently offer quality marques for London Market Claims, UK Mid-Market Claims, US Claims and Insurance Law.


Leading Teams Awards

Our team awards recognise leading team performance in a business class and function.

We are best known for our Leading London Underwriting awards and, new for 2020, offer “Leading London Underwriting Team” awards for each of the business classes covered by the study.

"Players that can position themselves as distinctive
and consistent ‘brands’
will have the best chance
of becoming the
acknowledged market
- Ben Bolton,
CEO Gracechurch