Senior Research Manager

Richmond, UK

Full time - flexible working available

Up to £50k plus benefits (pension, bonus, 25 days annual leave).

About the Role

To support our future growth and innovation we are looking to recruit a Senior Research Manager. The successful candidate must have relevant agency experience and be genuinely engaged and passionate about the changing business world in the 21st Century.

We are looking for someone who has drive and ambition and a genuine desire to get involved in and help develop the business. We want the brilliant basics plus curiosity, new ideas and approaches and will reward success. You will be given every opportunity to develop new skills and fully supported by the senior management team to pursue avenues of interest to you. We are a close-knit team and fully understand the benefits of nurturing and developing talented people.

You must have a deep understanding of the research process and excellent project management skills. You will be managing and designing quantitative and qualitative research projects in our core benchmarking business as well as applying the findings in our consultancy and analytical projects. The work will also involve working with third parties to develop advanced analysis of performance so you will be working closely with our senior consultants and the analytics team.


  • Day-to-day management of all aspects of research projects: writing first drafts of research materials: designing questionnaires, tab specs, code-frames, fieldwork agency briefings

  • Working with Directors and clients to ensure projects are on time and delivered to high standards

  • Data analysis, presentation preparation and report writing (quant and qual)

  • Assessing and managing resource (internal and external) requirements for projects

  • Building out the research team as appropriate

  • Running focus groups and conducting in-depth interviews

  • Business development – work on new business proposals with the Directors, input ideas for new areas to expand business


  • Strong project management skills:  confident in running projects with minimal supervision

  • Excellent communication skills: both written and verbal

  • Strong experience and skills in b-to-b quantitative and qualitative methodologies

  • Perceptive analysis skills:  ability to create hypotheses, find the story in the data and evaluate how this can translate into improved business performance

  • A “can do” attitude

  • Curiosity and a passion to continuously innovate

  • Attention to detail

  • Commitment to quality

  • Ability to work as part of a team but equally capable and motivated to work on your own

  • Ability to manage and plan work load effectively

  • Good knowledge and a proficient user of Word, Excel, Outlook and PowerPoint

  • Experience of SPSS and qualitative research software such as NVivo is desirable but not necessary

About the Company

Gracechurch is a unique research consultancy, focused on the financial and professional sectors with a market leading insurance practice. We use data, analytics and creative insight generation methods to help drive our clients’ performance. We specialise in creative quantitative and qualitative research approaches (including advanced methodologies) to understand human behaviour and its impact on business performance.

We provide high-quality, strategic advice to our clients and work closely with them to set platforms for change and improvement. Areas we work in include brand development, culture change, service development and customer experience (CX).

Our independent Insurance Reports are recognised as industry standard, with many clients and influencers quoting our data and quality marques in their own plans and Annual Reports. We are regularly invited to speak at major insurance conferences, and asked to contribute to industry papers, reports and Thought Leadership initiatives.

Our industry-wide reputation extends beyond our London base, and we now work with clients in the US and Asia Pacific.

You will be joining at an exciting time as we evolve the company’s offer to encompass innovative and technology-enabled ways to help our clients grow in this time of change and transformation.