We have worked closely with several claims teams to help them improve performance.
Our "3I" approach; Insight - Inspiration - Impact works by setting down the challenge through objective insight and then working closely with teams to draw out and recognise their potential.
The Impact element is all about setting a plan that will make sure the investment in performance achieves maximum impact and is sustainable.
Although similar principles apply, every team and business is different and faces different challenges in terms of improvement.
Our clients are at different stages with their programmes but as they accelerate and see success we will be asking them to share their experiences through a series of high level case studies.
The first of these for Argo International is here:
Under Ashley Lawrence's leadership, Argo International 's claims team has worked exceptionally hard at its service improvement and we can see and feel just how committed that team is to be among the best in the market. The research results are starting to reflect that too...