On Tuesday 20 May 2014, Ben Bolton, Gracechurch MD, will speak at the London Market Professionals event taking place at the America Square Conference Centre in London. Bringing together claims management and executives across the London Market, this event will look at challenges and opportunities for changing the claims handling practices.
In his presentation Ben will focus on the ways of ensuring positive customer outcomes in the claims process. He will be drawing on the findings from the Gracechurch Claims Performance and Reputation research and reveal some of the common themes of claims practice which may either help or hinder in meeting customers’ expectations.
Please click here to open event details and invitation.
If you would like to receive a copy of Ben’s presentation slides after the event or more details on the research please contact Alexandra Kuzmina firstname.lastname@example.org