Today we released the findings from our 2013 Insurance Legal Advisers Report.
This is the first independent survey of claims staff and explores their attitudes to performance amongst specialist law firms.
The results show that Claims professionals are looking to work smarter and more cost effectively in their use of law firms and individuals lawyers.
A third of those who we spoke to said that there will be a change in their buying behaviour in the next year.
The release also ranks the law firms that are most likely to be shortlisted in the next 12 months; Clyde and Kennedys are the clear leaders, but it also demonstrates the high level of fragmentation in the market.
To compete in this highly competitive market, law firms need to address their commerciality and the changing needs and challenges of their clients.
Claims professionals are operating in an increasingly complex, client-driven environment and therefore require law firms to get to know the nuts and bolts of their business and to deliver more streamlined advice.
Overall the study is vital reading for firms who need to understand how to meet the needs of claims teams who are looking to get real value from their legal advisers.