Leading opinions #1: David Lang

Sep 28, 2012

The first of a series of interviews asking opinion leaders about performance, with David Lang, Head of Claims at Lloyd’s

David lays down the Lloyd’s claims vision for the future, the upcoming challenges and how insurers can prepare for these.

“...my question is whether the market is ready for that change or stuck where it was 15-20 years ago?”

“I like to use the word empathy - every claim paid represents a touch-point with the policyholder or the broker and therefore an opportunity to market the company.”

Click here for the full David Lang interview