The UK Mid-Market Claims Report

The Gracechurch UK Mid-Market Claims Report, established in 2013, is the leading independent report on insurers’ commercial Claims performance. It is based exclusively on the views of Claims specialists at key regional and national brokers across the UK.

The Report evaluates the corporate reputation of leading Mid-Market insurers, measuring quality of service as well as the credibility of claims service teams according to key brokers. 

Reporting quarterly, it provides our clients with enumerable benefits and insights including:

  • Invaluable inputs for creating competitive edge through Claims service.
  • Robust and action-sensitive trends on Claims service performance.
  • Enables better decision making based on a sharper focus on what really matter in the market.

All respondents are exclusively specialist Claims brokers operating in the UK commercial market.

Both London Market and large Composite Insurers subscribe, actively using detailed findings to support key decisions about Claims service quality. Many of our clients who have acted on the findings and recommendations within the Report have shown proven improvements in service quality.

As part of our service we also challenge and work with our clients utilising our knowledge of the competitive scene. This helps them make the best decisions to ensure Claims performance achieves maximum impact as a tool for business growth.

To access our broker charter please click here.

For further information please contact or call +44 (0)20 3865 1578