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Service Quality Marques

SQM's are awarded annually to businesses who are proven to deliver consistently above-average service quality

Independent evidence

Enhances clients' ability to win and attract new business through independently evidencing quality service.

Performance promotion

Enables recipients to communicate their positive performance to internal stakeholders.

Standards of service excellence

Sets external published standards of service excellence. Encourages wider market understanding of quality service.

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Underwriting Service Quality Marque

Awarded annually to underwriting teams who have been rated as having consistently outstanding service quality

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Claims Service Quality Marque

The Gracechurch Claims Service Quality Marque is awarded annually to UK and London Market insurers that deliver proven consistent outstanding claims service over the previous year.

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Prove your service quality

Speak to a member of the team about your eligibility

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