Claims Service Quality Marque

Awarded annually to underwriting teams who have been rated as having consistently outstanding service quality.

Running in its 10th year, the Gracechurch Service Quality Marque is awarded annually to UK and London Market insurers based on the Net Promoter Score (NPS) achieved by each insurer over the previous year, combined with how they rate Communications and Commerciality.

According to Gracechurch evidence, SQM achievers consistently deliver great service experiences at least 75% of the time and rate highly on being customer focused. This means that brokers can confidently recommend these insurers to clients.