London Claims Monitor

Provides critical insight into various aspects of a clients’ claims service, from the perspective of the London claims Broker.

In an ever-changing market, so too are client’s needs; the London claims report provides detailed findings on current market trends i.e. which factors of a claims service individual brokers currently regard as most important – this provides clients with an informed platform from which to make decisions on adapting the service they provide to suit the current needs/desires of their clients.

Gracechurch has the largest independent database of claims specialists and brokers – many of whom provide individualized feedback on our clients, and other market leaders, to provide a first-hand account of services can be improved.

The London Claims Monitor provides the client with insight into the overall market trends and how they, as a company, compare in key service metrics and offers the opportunity for independent Gracechurch endorsement.

The study covers: 

  • NPS

  • Service and reputation ratings

  • Bespoke analysis of performance vs competitors. 

Positive results can be used in Marketing campaigns subject to our approval.

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We can tailor research and advisory packages that will get the measurable results you need.


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