UK Claims Monitor
Identifies the specific attributes/features of the claims service which create positive/negative impact on the client’s overall NPS rating in the UK Regional Market.
The UK Regional Market claims report includes analysis of broker’s perceptions regarding technology-based services used within the industry. ePortals and alike represent the transition to automated procedures.
Provides the client with insight into the overall market trends and how they, as a company, compare in key service metrics. Inclusion of ‘technology platform’ analysis (UK market only) illustrates the importance of new and emerging methods of work by highlighting their impact on claims services