Allianz Insurance is delighted to have been awarded the coveted Gracechurch Service Quality Marque for the fifth year in a row, for its claims service in 2020.
Whilst the Gracechurch Mid Market Claims Report, based on its quarterly surveys of UK Claims brokers/specialists, showed service ratings collapse for some insurers, Allianz’s scores improved across all of its major lines of business – Property, Motor and Casualty.
Graham Gibson, Chief Claims Officer, Allianz Insurance said:
“I’m very proud of the work of our team throughout the extraordinary circumstances of 2020. This award reflects the feedback we’re seeing from brokers on a daily basis and recognises the quality of our people and the new technology we are introducing to improve the customer experience. We have further activity underway to help us to continue to improve our service through enhanced communication, consistency and technology.”
Ben Bolton, MD of Gracechurch commented:
“In a time of turmoil our view is that this represents a stand-out performance relative to the market, and one that signifies that brokers and customers can confidently rely on the service offered by the Allianz claims teams.”