Insights

7 days ago
2 min

Soft skills differentiate good from great in London Market claims: Marsh’s Reynolds

The importance of soft skills in London Market claims management cannot be overstated with the ability to communicate effectively and...

Jan 30
2 min

Revealed: our 2024 Claims Service Quality Marque achievers

Gracechurch has announced the latest achievers of its 2024 Service Quality Marque Scheme (‘SQM’) for claims. The independent...

Mar 7, 2023
3 min

What sets the 2023 SQM achievers apart?

The 2023 Service Quality Marque achievers all get four fundamental things right, which can be summed up as follows: #1 They all deliver...

Feb 21, 2023
2 min

Gracechurch awards Service Quality Marque to eight London insurers

Written by The Insurer | 14th February 2023 Gracechurch has awarded its Service Quality Marque to eight London insurers in 2023, The...

Oct 14, 2022
1 min

Allianz rated best in class for motor claims

Written by Allianz | 7th October 2022. Following our strong performance in the Q2 Gracechurch mid-market claims survey, Allianz now leads...

Sep 29, 2022
12 min

3 key challenges for London Market claims

Discover why Blueprint Two, delivering a customer centric claims experience and effectively leveraging technology & data are key challenges

Sep 21, 2022
1 min

Where next for London market claims?

Ben Bolton, Managing Director for Gracechurch will be speaking at The Insurance Network's London Market Claims conference on 4th October...

Mar 9, 2022
2 min

UK Claims survey respondents support reforestation projects in Mozambique

In light of the growing environmental concerns around the world, Gracechurch has pledged to plant a tree for each survey completed...

Mar 1, 2022
1 min

Liberty Specialty Markets awarded outstanding service quality marque by Gracechurch

Liberty Specialty Markets (LSM), part of Liberty Mutual Insurance Group, has been awarded the 2022 Outstanding Service Quality Marque...

Feb 28, 2022
1 min

Brokers are loving… Claims Portals

Carrier provided tech portals are becoming increasingly common, especially in the UK mid-market but elsewhere too. And guess what,...

Feb 28, 2022
1 min

Beazley Claims team achieves 2022 Outstanding Service Quality Marque

Beazley came highly recommended by claims broking specialists, achieving over 80% service ratings in the positive range and 44% service...

Feb 28, 2022
1 min

Allianz Commercial receives claims service accolade

Allianz Commercial has achieved the 2022 Gracechurch Claims Service Quality Marque SQM) after research found brokers appreciated its...

Feb 28, 2022
2 min

2022 UK Mid-Market Claims Service Quality Marque Winners Announced

Gracechurch, the independent insurance research consultancy, has awarded its coveted Service Quality Marque to three UK Mid-Market...

Feb 28, 2022
2 min

2022 London Market Claims Service Quality Marque Winners Announced

After another turbulent year, Gracechurch awards six London insurers for proven claims service quality, setting the bar for the rest....

Sep 15, 2021
1 min

Transforming Claims in London

Season 5 Episode 6. This week Burgess & Bolton cover technology and discuss innovation in the London Market, as well as previewing the...

Aug 3, 2021
1 min

Ben Bolton speaking at TIN London Market Claims 2021

Ben will be speaking at the upcoming TIN London Market Claims conference on 12th October. In his talk he will review the claims landscape...

Jul 30, 2021
1 min

The way forward for claims service

by Ben Bolton, Managing Director, Gracechurch “Adversity does not build character—it reveals it.” I was recently on a panel with a senior...

May 11, 2021
2 min

2021 Claims Service Quality Marque Winners Announced

Showing what good looks like increases competition and leads to market service improvements overall.

Mar 17, 2021
1 min

Gracechurch reports big drop in claims service in the SME market: Chubb and Allianz shine

Gracechurch the independent insurance research consultancy, has awarded its coveted Service Quality Marque to only two insurers out of 14...

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