Insights

Industry heavyweights are urging the (re)insurance industry to lend their support to improving claims talent.

The importance of soft skills in London Market claims management cannot be overstated with the ability to communicate effectively and...

Gracechurch has announced the latest achievers of its 2024 Service Quality Marque Scheme (‘SQM’) for claims. The independent...

The 2023 Service Quality Marque achievers all get four fundamental things right, which can be summed up as follows: #1 They all deliver...

Written by The Insurer | 14th February 2023 Gracechurch has awarded its Service Quality Marque to eight London insurers in 2023, The...

Written by Allianz | 7th October 2022. Following our strong performance in the Q2 Gracechurch mid-market claims survey, Allianz now leads...

Discover why Blueprint Two, delivering a customer centric claims experience and effectively leveraging technology & data are key challenges

Ben Bolton, Managing Director for Gracechurch will be speaking at The Insurance Network's London Market Claims conference on 4th October...

In light of the growing environmental concerns around the world, Gracechurch has pledged to plant a tree for each survey completed...

Liberty Specialty Markets (LSM), part of Liberty Mutual Insurance Group, has been awarded the 2022 Outstanding Service Quality Marque...

Carrier provided tech portals are becoming increasingly common, especially in the UK mid-market but elsewhere too. And guess what,...

Beazley came highly recommended by claims broking specialists, achieving over 80% service ratings in the positive range and 44% service...

Allianz Commercial has achieved the 2022 Gracechurch Claims Service Quality Marque SQM) after research found brokers appreciated its...

Gracechurch, the independent insurance research consultancy, has awarded its coveted Service Quality Marque to three UK Mid-Market...

After another turbulent year, Gracechurch awards six London insurers for proven claims service quality, setting the bar for the rest....

Season 5 Episode 6. This week Burgess & Bolton cover technology and discuss innovation in the London Market, as well as previewing the...

Ben will be speaking at the upcoming TIN London Market Claims conference on 12th October. In his talk he will review the claims landscape...

by Ben Bolton, Managing Director, Gracechurch “Adversity does not build character—it reveals it.” I was recently on a panel with a senior...

Showing what good looks like increases competition and leads to market service improvements overall.

Gracechurch the independent insurance research consultancy, has awarded its coveted Service Quality Marque to only two insurers out of 14...