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Industry heavyweights back investment in claims talent after IACP-Gracechurch report
Industry heavyweights are urging the (re)insurance industry to lend their support to improving claims talent.
Oct 7, 20242 min read

Soft skills differentiate good from great in London Market claims: Marsh’s Reynolds
The importance of soft skills in London Market claims management cannot be overstated with the ability to communicate effectively and...
Sep 9, 20242 min read

Revealed: our 2024 Claims Service Quality Marque achievers
Gracechurch has announced the latest achievers of its 2024 Service Quality Marque Scheme (‘SQM’) for claims. The independent...
Jan 30, 20242 min read

What sets the 2023 SQM achievers apart?
The 2023 Service Quality Marque achievers all get four fundamental things right, which can be summed up as follows: #1 They all deliver...
Mar 7, 20233 min read


Gracechurch awards Service Quality Marque to eight London insurers
Written by The Insurer | 14th February 2023 Gracechurch has awarded its Service Quality Marque to eight London insurers in 2023, The...
Feb 21, 20232 min read

Allianz rated best in class for motor claims
Written by Allianz | 7th October 2022. Following our strong performance in the Q2 Gracechurch mid-market claims survey, Allianz now leads...
Oct 14, 20221 min read
3 key challenges for London Market claims
Discover why Blueprint Two, delivering a customer centric claims experience and effectively leveraging technology & data are key challenges
Sep 29, 202212 min read


Where next for London market claims?
Ben Bolton, Managing Director for Gracechurch will be speaking at The Insurance Network's London Market Claims conference on 4th October...
Sep 21, 20221 min read


UK Claims survey respondents support reforestation projects in Mozambique
In light of the growing environmental concerns around the world, Gracechurch has pledged to plant a tree for each survey completed...
Mar 9, 20222 min read


Liberty Specialty Markets awarded outstanding service quality marque by Gracechurch
Liberty Specialty Markets (LSM), part of Liberty Mutual Insurance Group, has been awarded the 2022 Outstanding Service Quality Marque...
Mar 1, 20221 min read


Brokers are loving… Claims Portals
Carrier provided tech portals are becoming increasingly common, especially in the UK mid-market but elsewhere too. And guess what,...
Feb 28, 20221 min read


Beazley Claims team achieves 2022 Outstanding Service Quality Marque
Beazley came highly recommended by claims broking specialists, achieving over 80% service ratings in the positive range and 44% service...
Feb 28, 20221 min read


Allianz Commercial receives claims service accolade
Allianz Commercial has achieved the 2022 Gracechurch Claims Service Quality Marque SQM) after research found brokers appreciated its...
Feb 28, 20221 min read

2022 UK Mid-Market Claims Service Quality Marque Winners Announced
Gracechurch, the independent insurance research consultancy, has awarded its coveted Service Quality Marque to three UK Mid-Market...
Feb 28, 20222 min read

2022 London Market Claims Service Quality Marque Winners Announced
After another turbulent year, Gracechurch awards six London insurers for proven claims service quality, setting the bar for the rest....
Feb 28, 20222 min read

Transforming Claims in London
Season 5 Episode 6. This week Burgess & Bolton cover technology and discuss innovation in the London Market, as well as previewing the...
Sep 14, 20211 min read


Ben Bolton speaking at TIN London Market Claims 2021
Ben will be speaking at the upcoming TIN London Market Claims conference on 12th October. In his talk he will review the claims landscape...
Aug 2, 20211 min read


The way forward for claims service
by Ben Bolton, Managing Director, Gracechurch “Adversity does not build character—it reveals it.” I was recently on a panel with a senior...
Jul 29, 20211 min read

2021 Claims Service Quality Marque Winners Announced
Showing what good looks like increases competition and leads to market service improvements overall.
May 11, 20212 min read


Gracechurch reports big drop in claims service in the SME market: Chubb and Allianz shine
Gracechurch the independent insurance research consultancy, has awarded its coveted Service Quality Marque to only two insurers out of 14...
Mar 17, 20211 min read
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