Liberty Specialty Markets (LSM), part of Liberty Mutual Insurance Group, has been awarded the 2022 Outstanding Service Quality Marque (SQM) by Gracechurch, the independent insurance research consultancy, for the fifth year running.
Mike Gillett, Chief Claims Officer at LSM, commented:
“It’s hugely gratifying to be recognised for the quality and consistency of our claims service yet again. Through our integrated claims, underwriting and risk management services, we aim to deliver superior value at every stage of the claims journey. The Gracechurch SQM puts that under the microscope. This award reflects the highly-focused, disciplined approach delivered by our claims team.”