Written by Allianz | 7th October 2022.
Following our strong performance in the Q2 Gracechurch mid-market claims survey, Allianz now leads the market in motor claims according to the most recent Q3 survey.
We were also rated best in class for Accident & Health and Engineering (jointly with Chubb) claims. Further we’ve increased our Net Promoter Score (NPS) by five points with improvements in three service areas: relationships, expertise and communication.
Brokers particularly praised the Allianz Claims Hub and Live Chat function for driving a positive and timely claims service.
The survey reports that “Allianz’s claims service is among the most respected amongst brokers”.
Here’s what some of our brokers are saying:
“They (Allianz) have one of the best service levels, are accessible, answer their phone, respond in realistic time-frames and their handlers are competent in their subject”.
“Quick and efficient service on all claims. Online chat quick to answer queries and settlements/ payments paid very quickly. Handlers able to deal immediately with smaller claims.”
Graham Gibson, chief claims officer at Allianz Insurance, said:
“These results demonstrate that investment in our claims service is really paying dividends and helping to deliver a better experience for our customers and brokers. There’s always more work to do, but we’re delighted that feedback from our brokers tells us we’re making great progress in delivering the high standards of service they rightly expect from us.”
The Gracechurch mid-market claims survey is an independent study which highlights organisations’ service or reputation performance on a range of key performance measures, relative to the competition.