Allianz Commercial has achieved the 2022 Gracechurch Claims Service Quality Marque SQM) after research found brokers appreciated its handlers’ expertise and its digital assets, in particular the online Claims Hub and Live Chat function.
Margaret Scott, head of claims strategy and customer experience, Allianz Insurance, commented:
“It is a tremendous recognition for our teams, who constantly innovate to deliver best-in-class customer service and broker support.”