Liberty Specialty Markets (LSM), part of Liberty Mutual Insurance Group, has been awarded the 2021 Outstanding Service Quality Marque by Gracechurch, the independent insurance research consultancy.
It is awarded annually to businesses who are proven to deliver outstanding claims service. The winners are selected from the results of independent robust evidence gathered from specialist claims brokers.
LSM is one of six London insurers to receive this accolade in 2021. The winning insurers were all strongly recommended by claims broking specialists and consistently highly rated for communications, commerciality and maintaining strong relationships.
Mike Gillett, Chief Claims Officer at LSM, commented: “I’m very proud of our Claims team for how they have been able to keep putting customers first, particularly throughout the challenging circumstances of the last year. Having recognition from the market means a lot to us, and we look forward to working with our broking partners to continue developing ways of providing outstanding service to customers in the coming months and years.”
Commenting on the announcement Phil Hobbs, Deputy Managing Director at Liberty Specialty Markets, said: “I’m delighted that the efforts of the LSM claims team has been recognised by Gracechurch again. Our consistent success comes from acting as an integrated team which prioritises service to customers – quite simply, we aim to deliver superior value by supporting clients at every stage of their relationship with us.”
First launched in 2017, the Service Quality Marque is awarded to businesses that excel in consistent service quality based on the Gracechurch Claims Service Report.